Cancellation / Refund Policy

At AsianTheBridalStore

We strive to provide the best possible shopping experience for our customers. We understand that sometimes a product may not meet your expectations, and in such cases, we offer cancellation and refund options as outlined below.

Cancellation Policy

You may cancel your order at any time before it is shipped. Once an order has been shipped, it cannot be cancelled. To cancel your order, please contact our customer support team via phone or email.

Refund Policy

We offer refunds on products that are defective or damaged during shipping. To request a refund, please contact our customer support team within 24 hours of receiving the product. Our team will guide you through the return process, and once we receive the product, we will initiate the refund. If you receive a product that is not as described on our website, you can also request a refund. In such cases, please contact our customer support team within 24 hours of receiving the product. We will investigate the issue and provide a resolution.We do not offer refunds on products that are opened, used, or damaged by the customer. We also do not offer refunds on custom orders or products that are altered to meet specific customer requirements.

Shipping Charges

If you cancel an order before it is shipped, we will refund the full amount paid by you, including the shipping charges. If you request a refund for a defective or damaged product, we will also refund the shipping charges. However, if you request a refund for a product that is not as described on our website, we will not refund the shipping charges.

Refund Processing Time

Once we receive the returned product, we will initiate the refund within 7-10 business days. The refund will be credited to the same payment method used for the purchase.

Note:

Our cancellation and refund policy may be subject to change without prior notice. We encourage you to review our policy periodically.